Return & Refund Policy – MoldyMinds

At MoldyMinds, we carefully pack and dispatch every order after checking the products to ensure that they reach you in proper condition. Since our products are specially selected for kids and are often packed as activity/creative kits, we generally do not accept returns, exchanges or refund requests for products that are delivered correctly and without any damage.

Please read our policy carefully before placing your order.

1. No Return & No Refund Policy

Once an order has been successfully placed and dispatched, we do not offer returns or refunds for change of mind, incorrect product selection, personal preference, or simply because the customer no longer requires the product.

We also do not provide refunds for:

• Change of mind after placing the order
• Incorrectly ordered product
• Product not being liked by the customer
• Colour or appearance preferences
• Minor variations that do not affect the functionality of the product
• Products that have been opened, used or modified after delivery
• Any reason unrelated to manufacturing damage or transit damage

Therefore, customers are requested to carefully review the product details before placing an order.

2. Damaged Product – Replacement Available

Although we follow proper quality-checking and packaging procedures, products can occasionally get damaged during transportation.

If you receive a damaged product, please do not worry. We will assist you with a replacement. ❤️

In case your order arrives damaged, you must:

1. Keep the product, packaging and all included items safely with you.
2. Take clear photographs of the damaged product.
3. Take photographs of the outer packaging/package received.
4. Record a clear unboxing video whenever possible.
5. Send the required photographs/videos and your order details to us on our official WhatsApp number.

📲 WhatsApp Support

+91 8796154194

Our team will review the submitted proof and, if the damage is verified, we will arrange a replacement of the damaged product, subject to product availability.

3. Important Requirement for Damaged Orders

For damage-related replacement requests, clear photographic or video proof is required so that we can verify the condition of the product at the time of delivery.

Please do not throw away or dispose of the damaged product or its packaging before contacting us.

If sufficient proof is not provided, we may not be able to process the replacement request.

4. Replacement Process

Once we receive your damage proof, our team will review the case. If the product is confirmed to have been damaged during delivery or has a verified manufacturing issue, we will provide a replacement where applicable.

Refunds are generally not provided for damaged products; the approved resolution will normally be a replacement.

If the same product is unavailable, we will contact you and discuss the available resolution.

5. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us on WhatsApp with your order number, photographs and relevant details.

Our team will verify the issue and assist you with the appropriate resolution.

6. Before Placing Your Order

We encourage all customers to carefully check:

• Product name and description
• Quantity
• Product variant
• Applicable product details
• Delivery address
• Contact information

Once the order is confirmed and dispatched, changes or cancellations may not be possible.

7. Our Commitment

At MoldyMinds, our goal is to make every child's experience more creative, enjoyable and engaging. 🎨✨

We take product quality and packaging seriously and always try our best to ensure that your order reaches you safely.

No Return. No Refund.
Damaged in Transit? Send us the proof on WhatsApp — we'll review it and arrange a replacement when the damage is verified.

MoldyMinds

Little Hands. Big Ideas. 🌈
Less Screen Time. More Creative Time. 💛

This policy is subject to applicable consumer-protection laws and regulations.