Shipping policy
Shipping Policy – MoldyMinds
Last Updated: October 2026
At MoldyMinds, we aim to make your shopping experience simple, convenient and reliable. We carefully pack every order before dispatch so that your products reach you safely and in good condition.
Please read our Shipping Policy carefully before placing an order.
1. Shipping Availability
MoldyMinds currently provides shipping across India, subject to serviceability of the customer's delivery address.
We use third-party courier and logistics partners to deliver orders.
Delivery availability may vary depending on the location and courier serviceability.
2. Order Processing Time
Once your order and payment have been successfully confirmed, we generally require 1–3 business days to process and prepare the order for dispatch.
Processing time may be longer during:
- Sales and promotional periods
- Festivals and holidays
- High-volume order periods
- Product launches
- Unforeseen operational circumstances
Once your order has been dispatched, you may receive tracking information through the contact details provided at checkout.
3. Estimated Delivery Time
After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.
Estimated delivery times may vary for:
- Remote locations
- Rural areas
- Difficult-to-service pin codes
- Weather-related disruptions
- Public holidays
- Courier delays
- Transportation disruptions
- Other circumstances beyond our control
The delivery timeline shown at checkout or communicated by our courier partner is an estimate and should not be considered a guaranteed delivery date.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process or communicated before order confirmation.
Shipping charges may vary depending on:
- Delivery location
- Order weight
- Package size
- Courier service
- Promotional offers
If free shipping is offered during a particular promotion, the terms and conditions of that promotion will apply.
5. Order Tracking
Once your order has been dispatched, we may provide a tracking number or tracking link through:
- SMS
- Other available communication channels
You can use the tracking details to check the current status of your shipment.
Please note that tracking information is provided by the courier partner and may take some time to update after dispatch.
6. Accurate Delivery Information
Customers are responsible for providing accurate delivery information at checkout.
Please carefully check:
- Full Name
- Mobile Number
- House/Flat Number
- Street/Locality
- City
- State
- PIN Code
- Landmark, where applicable
MoldyMinds will not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.
If an order is returned to us because of an incorrect address, failed delivery attempts or the recipient being unavailable, additional shipping charges may apply for re-dispatch.
7. Delivery Attempts
Our courier partner may make multiple delivery attempts according to its delivery procedures.
Customers are requested to remain available at the provided delivery address and respond to courier calls when required.
If the customer is unavailable or refuses to accept the shipment, the order may be returned to the sender.
8. Delayed Shipments
Although we work with courier partners to deliver orders within the estimated timeframe, delays may occasionally occur.
Delays can happen due to:
- Heavy courier volume
- Weather conditions
- Natural events
- Transportation issues
- Festivals or public holidays
- Incorrect address information
- Remote-area delivery
- Operational or technical issues
- Government restrictions
- Other circumstances outside our reasonable control
We will try to assist customers in tracking delayed shipments, but we cannot guarantee a specific delivery date once the shipment has been handed over to the courier.
9. Damaged Package or Product
We take reasonable care while packing your order.
If your package appears visibly damaged at the time of delivery, we recommend taking clear photographs and, wherever possible, recording an unboxing video before opening or while opening the package.
If the product inside is damaged, please contact us as soon as possible.
📲 WhatsApp Support
+91 8796154194
Please provide:
- Order number
- Clear photographs of the product
- Photographs of the outer packaging
- Unboxing video, if available
- Description of the issue
Our team will review the submitted proof and assist you according to our Return & Refund Policy.
10. Damaged Products – Replacement
MoldyMinds generally does not provide refunds or regular returns.
However, if a product is verified to have been damaged during transit or has a qualifying product issue, we may arrange a replacement, subject to product availability and verification.
For complete details, please refer to our Return & Refund Policy.
11. Missing or Incorrect Products
If you receive an incorrect product or any item is missing from your order, please contact us immediately at:
+91 8796154194
Please provide your order number and clear photographs/videos where applicable.
Our team will verify the issue and provide the appropriate resolution.
12. Delivery to Remote Areas
Some remote or difficult-to-service PIN codes may require additional delivery time.
If your location is not serviceable through our available courier partners, we may contact you regarding an alternative delivery arrangement or cancellation of the order where applicable.
13. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
If the shipment has already been handed over to the courier, customers may need to receive the shipment according to the applicable order and return policy.
14. Delivery Confirmation
A shipment may be considered delivered when the courier partner's tracking system confirms delivery to the provided address or recipient.
If you believe your order has been incorrectly marked as delivered, please contact us immediately so that we can raise the matter with the courier partner.
15. Contact Us
For questions regarding shipping, delivery or order tracking, please contact:
MoldyMinds
📞 Phone / WhatsApp: +91 8796154194
📧 Email: mindsmoldy@gmail.com
🌐 Website: www.moldyminds.com
MoldyMinds 🌈
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